First City Monument Bank (FCMB), part of FCMB Group Plc, is a prominent financial services holding company based in Lagos, Nigeria. FCMB Group Plc operates through nine subsidiaries, organized into three core divisions: commercial and retail banking, investment banking, and asset and wealth management.
About FCMB Asset Management Limited
FCMB Asset Management Limited, a subsidiary of FCMB Group Plc, specializes in delivering investment management and advisory services to individuals, institutions, and corporate clients across Nigeria. Licensed by the Securities and Exchange Commission (SEC), the company provides tailored solutions such as mutual funds, portfolio management, and wealth planning, designed to align with clients’ financial objectives and risk preferences. Committed to financial inclusion, innovation, and sustainable wealth creation, FCMB Asset Management harnesses its expertise and the broader FCMB network to help clients achieve and safeguard their financial goals in diverse market conditions.
Program Overview
We are seeking a proactive and detail-oriented individual to join our team as a Market Research and Customer Success Intern. This internship offers handson experience in customer engagement, data analysis, and market intelligence within a fast-paced, professional environment. Interns will contribute to impactful projects that drive business decisions and enhance client satisfaction.
Key Responsibilities
- Assist in addressing client inquiries and managing service-related documentation.
- Support the onboarding process for new clients and ensure accurate recordkeeping.
- Help prepare and distribute investment certificates and client communications.
- Contribute to Know Your Customer (KYC) processes by organizing and verifying required documents.
- Gather and organize client feedback to support service improvement initiatives.
- Conduct desk research on market trends, competitor activities, and industry insights.
- Assist in compiling data for internal reports and presentations to senior stakeholders.
- Help create slides, dashboards, and infographics for internal and external meetings.
- Participate in brainstorming sessions and propose ideas to enhance client experience and service delivery.
Qualifications
- Bachelor’s degree in Economics, Business Administration, or a related discipline.
- 0–2 years of experience in client services, investment operations, or a similar role.
- Basic knowledge of customer service and/or market research principles.
Required Skills
- Strong attention to detail.
- Analytical and research capabilities.
- Effective presentation skills.
- Proficiency in technical and digital tools.
- Excellent client relationship management abilities.
- Strong analytical thinking.
- Basic understanding of regulatory compliance.
- Exceptional time management skills.
Benefits
- Gain practical exposure to the operations of a leading asset management firm.
- Develop essential skills for a career in the financial services industry.
- Acquire hands-on experience in customer relationship management and operational support.
- Build expertise in market research and data analysis.
- Learn to collaborate with cross-functional teams in a professional environment.
- Gain insights into client communication, documentation, and reporting standards.
How to Apply
Interested and qualified candidates should click the link below to submit their applications.